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Your Rights and Our Rules, Clearly Set Out

Access to okpk depends on your local law and whether your region is eligible. These pages cover what we collect, how your account data is handled, and what you agree to when you use the platform via bKash, Nagad, or Rocket.

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okpk Your Rights and Our Rules, Clearly Set Out
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Security on this platform runs at the account and transaction layer. Every login is verified through a one-time code sent to your registered mobile number — the same number tied to your bKash, Nagad, or Rocket wallet. Session data is encrypted in transit. We do not store your wallet PIN or full payment credentials; what we hold is a verified reference that lets deposits and withdrawals match to your account. If you need to update your registered number or request a copy of the data we hold, both actions are available from within your account settings.

Login Verification

Every session opens with an OTP sent to your registered mobile number. If you did not request it, use the in-app lock option to suspend access while you contact support.

Data Retention

Account data is kept for as long as your account is active and for the period required after closure under applicable rules. You can request a summary of what we hold at any time.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences from the settings menu on your account page.

Requesting Changes

To update personal details, correct a record, or request deletion of your account data, submit a request through the in-app form. We confirm all data changes in writing to your registered contact.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Questions about your account data, a specific transaction, or a term you want clarified should come through the channels below. Our support team handles legal queries alongside account and wallet issues, so route your message clearly and include your registered contact detail so we can match it to your account record.

Team online

Account and Terms Queries

Send a message through your account dashboard with the subject line 'Legal Query'. Include your registered bKash or Nagad number so we can locate your record quickly.

Privacy and Data Requests

For data access or deletion requests, contact us via the in-app support form. We will confirm receipt and respond within the period required by applicable local rules.

Dispute Resolution

If a transaction processed through Rocket or another wallet is in dispute, flag it through the support channel and include the transaction reference from your wallet history.

Common Questions About Our Legal Terms

These are the questions we hear most often about eligibility, data, and account rules. If yours is not here, the support form is the fastest way to get a specific answer tied to your account.

Eligibility depends on your local law and the region you are in. It is your responsibility to confirm that accessing the platform is permitted under the rules that apply to you.

We collect your contact details, device information, and the payment reference tied to your bKash, Nagad, or Rocket wallet. We do not store wallet PINs or full payment credentials.

Submit a data access request through the in-app support form. Include your registered mobile number so we can match the request to your account and respond within the required timeframe.

Yes. Submit a deletion request via the support form. We will close the account, process any outstanding balance, and confirm deletion to your registered contact once complete.

Any verified balance remains in your account wallet and is not forfeited on suspension. Contact support with your registered bKash, Nagad, or Rocket number to resolve the status and arrange a withdrawal.

We notify you of material changes through the contact address on your account before the changes take effect. Continued use of the platform after that date means you have accepted the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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